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Privacy Policy

Last Updated: June 15, 2024

A-Launch LLC ("A-Launch," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform Services, including our website, applications, and other services (collectively, the "Services").

Our Services provide call tracking, arbitrage insights, predictive bidding, and related features to help businesses optimize their operations. This Privacy Policy applies to all users of our Services, including individuals and entities who access or use our platform. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access or use our Services.

Definitions

  • User: A business or individual who subscribes to or uses our Services (e.g., a company using our call tracking platform).
  • Consumer: An individual who interacts with a User’s services (e.g., a person making a call that is tracked by our platform).
  • Visitor: Anyone who visits our website without creating an account or subscribing to our Services.

Information We Collect

We collect several types of information from and about Users, Consumers, and Visitors, including:

  • Personal Information: When you (as a User) create an account, we collect your name, email address, company name, and other contact details. For paid subscriptions, we also collect payment information (e.g., credit card details or billing address).
  • Usage Data: We collect data on how Users interact with our Services, such as the features used, pages visited, and actions taken within the platform.
  • Call Data: For Consumers, we collect call-related metadata (e.g., call duration, timestamps) and, where applicable, transcriptions of calls to provide insights and analytics to Users.
  • Technical Data: We automatically collect technical information, such as IP addresses, browser types, operating systems, and device identifiers, from Users, Consumers, and Visitors to understand how our Services are accessed and used.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance functionality, analyze usage, and personalize your experience.

We may also collect information from third-party integrations (e.g., Ringba) if you choose to connect those services to our platform.

How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain Our Services: Deliver core features like call tracking, arbitrage insights, and predictive bidding.
  • To Process Payments: For Users with paid subscriptions, process transactions and manage accounts.
  • To Improve Our Services: Analyze usage data to enhance platform performance, troubleshoot issues, and develop new features.
  • To Communicate with You: Send updates, newsletters, promotional materials, or support-related messages. You can opt out of marketing communications at any time.
  • To Comply with Legal Obligations: Meet legal, regulatory, or compliance requirements.

We do not sell your personal information to third parties. Your information is used only for the purposes outlined here or as otherwise agreed by you.

Sharing of Your Information

We may share your information under the following circumstances:

  • Service Providers: Trusted third-party service providers (e.g., payment processors, cloud hosting providers, customer support teams) who assist in operating our Services.
  • Partners and Affiliates: Business partners or affiliates to offer integrated services or joint solutions, if applicable.
  • Legal Compliance: In response to lawful requests from public authorities, to comply with legal processes, or to protect our rights, property, or safety, as well as that of our Users, Consumers, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
  • Aggregated or De-Identified Data: Shared for marketing, research, or analytical purposes in a form that cannot identify you.

We require all third parties with whom we share your information to maintain its security and comply with applicable laws.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance Functionality: Ensure our Services work as intended.
  • Analyze Usage: Understand how Users and Visitors interact with our platform.
  • Personalize Experience: Tailor content and features to your preferences.

You can manage cookies through your browser settings. Disabling cookies may affect the functionality of our Services.

Your Choices and Rights

You have several options and rights regarding your personal information:

  • Access and Update: Users can review and update their account information directly within the platform.
  • Data Deletion: Request deletion of your personal data by contacting us at [email protected] . We will process your request per applicable laws.
  • Opt-Out of Communications: Unsubscribe from marketing emails via instructions in those emails or by contacting us directly.
  • Privacy Rights: Depending on your location, you may have rights under laws like the GDPR or CCPA, including the right to access, correct, delete, or port your data, or to object to certain processing.

To exercise these rights, contact us at [email protected] . We will respond within a reasonable timeframe, as required by law.

Security

We implement reasonable measures to protect your information, including:

  • Encryption: Securing data in transit and at rest.
  • Access Controls: Limiting access to authorized personnel only.
  • Regular Audits: Performing periodic security updates and audits.

While we strive to safeguard your information, no method is entirely secure, and we cannot guarantee absolute security.

International Transfers

If you are outside the United States, your information may be transferred to, stored, and processed in the United States, where our servers are based. By using our Services, you consent to this transfer. For users in regions like the European Union, we use mechanisms like Standard Contractual Clauses to ensure adequate data protection.

Children's Privacy

Our Services are not designed for or directed to children under 13 (or 16 in the EU). We do not knowingly collect their personal information and will delete it if discovered.

Third-Party Links

Our Services may link to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. We will notify you of material changes via our website or email. Continued use of our Services after updates signifies your acceptance.

Contact Us

For questions or requests regarding this Privacy Policy, contact us at:

A-Launch LLC
490 Post St, Ste 500 PMB 2050, San Francisco, CA 94102
Email: [email protected]