Monitoring calls

The Phone calls page shows all calls that flow through your connected call tracking platform. Filters narrow everything down — the list and the stats above it update together, so you always see totals that match what's on screen.

Filtering calls

By time

The Period selector sets the date range for everything on the page: Today, Last 7 days, Last 14 days, or Custom Period (a specific from/to date). This is the master control — all stats and the table respect it.

By entity

Publishers, Campaigns, Buyers, and Targets are multi-select dropdowns. Each shows how many calls matched in the current period.

By call profile

• Duration — a min/max slider. Filter by how long the connected conversation lasted

• Phone — filter by one or more caller phone numbers. You can enter multiple numbers at once (one per line or comma-separated). Once added, each number appears as a checkbox so you can toggle individual numbers on or off

• With Revenue Only — when checked, shows only calls where a revenue amount was reported by your call tracking platform

By scoring outcome

• Scorecards — filters to calls that were actually scored by the selected Scorecard. Selecting a Scorecard also automatically adds each of its Detectors as a column in the table and shows their values

• Conversion Detected — Any / Yes / No. Filters by whether the call was flagged as a conversion

• Flag — filters by the manually added flags

By content

• Transcript search — searches the transcript text for the phrase you enter. Partial matches work, so searching "eligib" will find "eligibility"

• Search Prompt — AI-powered search. Describe what you're looking for in plain language and Kaliper finds calls matching that meaning, not just the exact words. Column sorting is disabled when Search Prompt is active — results are ordered by relevance

• ID — look up a specific call by its Kaliper ID

Question and tag columns

Add Question adds a filter condition to the table. Once added, you can set a value to narrow the list — for example, show only calls where "Agent verified eligibility" = YES. You can add multiple Detectors and filter each one independently.

Add Tag works the same way for tags — labels attached to calls by your call tracking platform. Add a tag to filter by its value.

To add Detector outputs or tag values as columns without filtering, use the Questions and Tags icon buttons in the table toolbar above the table. These add columns only, with no filter condition.

Stats

Four stat cards sit above the table. They always reflect the current filter. Each card shows a comparison to the previous period of equal length.

Note: the Unread Only toggle does not affect the stats.

The table

Some columns are hidden by default — use the table settings icon (top right of the table) to show or hide columns. Your choices are saved in your browser.

Stage filters

The icon button in the table toolbar opens a secondary filter for processing stage:

• Transcribed — calls where transcription has completed

• Extracted — calls where data extraction has completed

• Complete — calls that have been fully scored

• Unread Only — calls you haven't opened yet

Important: the three stage options are not additive. If you select both Transcribed and Complete, only the broadest option (Transcribed) applies. Unread Only can be combined with any stage option.

Exporting

The Download CSV button exports all calls matching the current filter.